Return Policy
Returns and Refunds
Thank you for your order at Adonis. We hope you are completely satisfied with your purchase. If, for any reason, you are not fully satisfied, you can make use of our 14-day money-back guarantee.
Return policy
At Adonis, you can return your order within 14 days of receipt, without giving a reason. Once you have registered a return, you have 10 days to actually send the package. Please note: return shipping costs are always your responsibility. We do not reimburse these costs.
Go to the ‘Register a Return’ page to easily submit your return.
Return conditions
To be eligible for a refund, returned items must meet the following conditions:
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Unwashed, unworn, and in original condition.
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With original labels and packaging.
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Registered for return within 14 days of receipt.
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Shipped within 10 days of registration.
Refund options
We offer two refund options:
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Adonis Gift Card (+15% Bonus): Receive your refund as a gift card with an extra 15% store credit. Processed within 2–3 business days after we receive your return.
- Original Payment Method: Refunds to your original payment method will be processed within 7–10 business days after your return has been processed.
Exchanges
We currently do not offer direct exchanges. If you would like to receive a different item, please return your original order and place a new one. If the desired item is no longer available, contact us and we’ll be happy to help you find a solution.
Damaged or defective items
Did you receive a damaged or defective item? Please contact us within 48 hours of receipt at support@adonis-clothing.com so we can resolve it quickly for you.
Exclusions
The following items are not eligible for return or refund:
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Items without attached labels.
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Items marked as Final Sale.
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Items returned outside the 14-day return period.
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Items that have been worn, washed, or damaged (unless reported upon receipt).
Return shipping costs
Return shipping is always at your own expense. These costs vary by carrier and country of shipment. We do not reimburse return shipping, import duties, or customs fees.
Tip: Always keep your shipping receipt with tracking information until your return has been fully processed.
Return Processing
Upon receipt at our warehouse, we aim to process your return within 10 business days. The refund will then be visible in your bank account or account within 7 business days.
Questions?
Do you have questions about your return or refund? Feel free to contact us at support@adonis-clothing.com. Our team is here to help.