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Privacy policy

Privacy and Cookie Statement

ABOUT OUR PRIVACY POLICY

We are aware of the judgment of the Court of Justice of the EU of July 16, 2020, which has implications for the transfer of personal data. We are currently investigating how to best address this matter. We take privacy very seriously and are doing everything possible to find an appropriate solution. Once we have a suitable solution, we will inform you through this privacy statement. Do you have questions about the processing of your personal data? Please contact us using the details provided in this privacy statement.

Duovorm values your privacy. We therefore only process data necessary for (improving) our services and handle the information we collect about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of our website and the services provided by Duovorm through it. The effective date of these terms is 20.04.2018. By publishing a new version, the validity of all previous versions expires. This privacy policy describes which data about you we collect, what this data is used for, and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect your data against misuse, and what rights you have regarding the personal data you provide to us.

If you have any questions about our privacy policy, please contact us. You can find the contact details at the end of this privacy policy.

DATA PROCESSING

Below, we explain how we process your data, where we (may) store it, what security techniques we use, and who can access the data.

Webshop Software

Our webshop is developed with software from Shopify. Personal data you provide for our services is shared with this party. Shopify has access to your data to provide us with (technical) support but will never use your data for other purposes. Based on the agreement we have with them, Shopify is obliged to take appropriate security measures, including SSL encryption, a strong password policy, and secure data storage. Duovorm reserves the right to share collected data within its own group and affiliated partners to further improve services. Duovorm complies with statutory retention periods for (personal) data.

Web Hosting and Email

We use web hosting and email services from Shopify and Gmail. These parties process personal data on our behalf and do not use your data for their own purposes. However, they may collect metadata about service usage, which does not include personal data. Both parties have taken technical and organizational measures to prevent loss and unauthorized use of your personal data and are bound by confidentiality agreements.

Payment Platforms

For processing payments in our webshop, we use Shopify Pay, Bunq, PayPal, and major credit card providers. These parties process your name, address, residence details, and payment information such as your bank account or credit card number. They have taken appropriate technical and organizational measures to protect your personal data. They may use your data to improve their services and may share (anonymized) data with third parties in that context. The same safeguards regarding data protection apply to third-party services like CCV Pay and Rabo Omnikassa. Shopify Pay, Bunq, and PayPal do not retain your data longer than legally permitted.

Shipping and Logistics

When you place an order with us, it is our responsibility to deliver your package to you. We use PostNL for deliveries. For this purpose, we share your name, address, and residence details with PostNL. Both parties use this data solely for executing the agreement. If PostNL engages subcontractors, they will also have access to your data.

Invoicing and Accounting

For our administration and bookkeeping, we use Shopify and E-Boekhouden. We share your name, address, residence details, and order details. This data is used to manage sales invoices. Your personal data is transmitted and stored securely. Shopify and E-Boekhouden are bound by confidentiality agreements and will handle your data confidentially. They do not use your personal data for purposes other than those described above.

PURPOSE OF DATA PROCESSING

General Purpose

We use your data exclusively to provide our services. This means that the purpose of processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If we wish to use your data for purposes other than at your request, we will ask for your explicit consent. Your data is not shared with third parties except when required for accounting or other administrative obligations. These third parties are all bound by confidentiality agreements.

Automatically Collected Data

Data automatically collected by our website (e.g., IP address, web browser, operating system) is used to improve our services. This data is not considered personal data.

Compliance with Legal Investigations

In certain cases, we may be legally obliged to share your data in connection with fiscal or criminal investigations by authorities. Where legally possible, we will oppose such requests.

Retention Periods

We retain your data for as long as you are our client. If you notify us that you no longer wish to use our services, we treat this as a request for erasure. However, due to statutory administrative obligations, we must retain invoices with your (personal) data for the applicable period. Employees no longer have access to your client profile and related documents once your request has been processed.

YOUR RIGHTS

Under Dutch and European legislation, you have certain rights regarding the personal data processed by us or on our behalf.

  • Right of Access – You can request to view the data we process about you.

  • Right of Rectification – You can request corrections to your data.

  • Right to Restriction of Processing – You can request that we limit the processing of your data.

  • Right to Data Portability – You can request your data in a machine-readable format to transfer to another party.

  • Right to Object – You can object to processing of your data.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we are misusing your data.

We will respond to requests within 30 days. To prevent misuse, we only send copies of your data to the email address already known to us.

CHANGES TO THE PRIVACY POLICY

We reserve the right to amend this privacy policy at any time. The most recent version will always be available on this page. If the changes affect the way we already process your data, we will inform you by email.

COOKIES

Our website uses cookies, scripts, tags, and beacons (hereinafter collectively “cookies”) to function properly and to improve usability. Cookies remember your preferences (such as location and language), keep track of your shopping cart, and help us improve our shop. Some cookies also allow us to show you relevant advertisements.

Cookies are stored on your computer and can be deleted at any time. After deletion, you may need to reset preferences or log in again. Cookies are completely safe and do not store email addresses or phone numbers.

At your first visit to Duovorm, you can indicate via the cookie banner whether you accept cookies or wish to change your settings.

Types of Cookies

  • Functional Cookies – Enable core functionality (shopping cart, language settings, login, preferences).

  • Statistics Cookies (Google Analytics) – Help us understand how visitors use our website (pages viewed, time spent, navigation).

  • Social Media Cookies – Enable sharing of content on platforms like Facebook and allow recognition of logged-in users.

SECURITY

The security of your personal data is our top priority. We protect stored data with technical and organizational measures to prevent loss or misuse. Employees handling personal data are bound by confidentiality. Transmission of sensitive data is encrypted (e.g., SSL – Secure Socket Layer).

CONTACT DETAILS

Adonis
Lage Ham 190
5102 AE Dongen
Netherlands

Email: info@adonis-clothing.com